Question about procedure for repairs

[Peter Chen]

Recently our tenant reported a malfunctioning AC unit that requires repairs.  The tenant stated she was out of town for a week.  She wanted the repairs done before she comes back.  She said it was not her responsibility to meet with the repair technician and that it was my responsibility.  I looked over our rental agreement contract written by our property manager and there doesn't seem to be any language on point.  The property manager said that it is the tenant's responsibility to meet with the repair technician and that the property manager will not personally meet with the technician.  Any input is appreciated.