How can I be the most effective and useful property manager?

[Scott Johnson]

I'm a new RE agent in Maui focusing on long term residential leasing, fancy talk for property management.  I'm fortunate to work with a very reputable broker and have the opportunity to shadow and partner with a couple very experienced agents.  They have been very helpful and informative from their perspective.

What I'm looking for is guidance from the BiggerPockets community.  What do you as investor want from your property manager?  How do you want to be approached/ solicited by a property manager? When you are shopping for this service where to you look for a qualified agent?  Do you have experience with AppFolio, thoughts on that product? etc, etc.....

The BiggerPockets community has been helpful and inspiring for me as I transitioned completely into RE.  Thank you all!

[Tim Davis]

Don't forget the annual NARPM convention in October.  That will be a great place to network and enjoy HI.  I am a broker who happens to own a real estate company that specializes in property management and an investor.  I run all my properties through my property management company and experiance the same thing that the other people that I work for are experiencing.

Consistancy is very important to me as an investor.  I like to see my statements come out on a certain day.  I like to know that the money from the rents is going to hit my bank no later than the 15th of every month.  I like to know that I will get a phone call if a repair exceeds the set limit of repairs before the owner is notified.  I like to be made aware when a new lease is signed, when a property is vacant, when one of my tenants is delinquent and what the staff is doing about the delinquency.

A simple email with that information is fine for me as an investor and that is what I provide to all my clients as well.  In fact communication is really the key to excellent property management.  An investor really wants to know that you are doing what they are paying you to do.

As for marketing to an investor, I would keep it simple and just tell your story.  What do you do and how do you do it.  If they are looking to change that means that they have had a bad experiance that they don't want to repeat.  An investor will not be shopping for a new property manager unless something went wrong with the old one.

Hope that helps.