Tenant Questionaire - PM negligence issue

[Brie Schmidt]

We fired one of our property managers a few weeks ago and are now hearing about issues of negligence and possible criminal activity with missing tenant payments and/or not properly handling security deposits.  Because it is over 30 units that may have had issues, I want to send out a letter to all of them in a survey format.  Here is what I have so far.  Thoughts or additions?

It has come to our attention that there might have been things that happened with XXXManagement over the last few months that we were unaware of. We are writing to let you know that we are looking into these issues to make sure they do not happen again. To ensure we are aware of all your concerns, please complete this quick survey and mail it back to us in the enclosed envelope by April 30th. If you have any supporting documentation (emails, texts) that would be very helpful.

Did you receive your tenant statement at the end of March? No Yes

Do you dispute any of the information on that tenant statement? No Yes (explain below)

Did you make repair requests that were not done in a timely matter? No Yes (explain below)

Were you ever told anything that you later found out to be untrue? No Yes (explain below)

Is there anything else that I, the owner, should know? No Yes (explain below)