Screening taking days

[Adam A.]

I've submitted screening to cozy.co on Saturday and as of today it's still pending. I contacted them them twice and they stated that sometimes it takes several days. 

I've been screening tenants for more than 5 years and the most it took 4-5 hours but not days. The tenant has a good FICO score and all his other information on the application checked OK (previous landlord, job, salary, etc)

Have you had this issue before?

Thanks, Adam