Sometimes Karma is great

[Rick Bassett]

We accepted this family for tenancy in one of our properties about 2 years ago. They gave us a non-refundable deposit and then backed out a week before they were supposed to move-in. Naturally, they wanted their deposit back. We told them it was non-refundable and that they agreed to that before paying it...blah blah blah. We did however agree to give her a partial refund, although we didn't have to. 

Not good enough...the woman went into a tirade calling me a Slumlord and some choice 4 letter words. We gave her the partial refund as promised, moved-on and hoped never to hear from her again.

BUT she recently emailed us on another property that we have for rent starting with with "You probably remember us, we really enjoyed working with you a few years ago although it didn't work out at the time, we have been really impressed with the quality properties that you have for rent and we would love to see.....".

My response "Sorry but 1 bad experience is enough. Best of luck in your search."

Rick