noise policy and procedures

[Todd M.]

Hi,
I'm looking for specific procedures on noise policies :

Do you address it your lease; e.g. "must be kept to a minimum between the hours of 9pm and 8am every day"?

Do you tell tenants in writing they should try to work it out themselves first, then call the authorities and then the property manager? You know, what's the best practice here?

Do you send some kind of follow-up complaint letter to the noise offenders?

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I need to have a policy in place because these one-off custom counseling sessions doesn't seem the right way to do it. Doesn't scale.

Recent example:
Resident starts work each day at 5am including weekends and he is really after the tenants upstairs about noise. He called me to complain last night at 8:30pm. I told him it's a Friday night and give it some time. If things don't calm down by 10:30, then call the police as I'm not onsite to hear the noise.

I do background checks and don't allow more people allowed in a unit than allowed by law. I'm diligent. In this particular case, I covered the hardwoods with carpet and pad.

Anyhow, thoughts, comments and of course, specific wording on noise policies are appreciated.

Todd