Who has a PM Standard Operating Procedure?

[Max James]

I'm looking to systematize EVERYTHING involved with managing my properties.  I only have 6 units now, but want to treat them like I have 600...  This way, once I scale, my business model will be in place and I will not need to hire a PM company.  I am looking for a Manual in relation to PM and owning buy-and-holds.  If I fail to find one, I will eventually write my own, but I thought I'd hunt for one and leverage that instead of reinventing the wheel.  I am talking about a very beefy manual with extreme details on how to handle a certain situation.

Here is an example of what I mean by Standard Operating Procedure, this example is one I wrote for a Maintenance Request:

1.0  Maintenance Requests

1.1  Clogged Toilet

1.1.1  When the resident informs the Maintenance Manager (MM) of a clogged toilet, perform the following:

1.1.2  Inform resident to first utilize the plunger and remind them to not ever use drain-o or any chemical product. If plunger fails, move to 1.1.1.2.

1.1.3  Call the plumber, _________ at phone number ___________, and inform him of the issue. Explain to the plumber the toilet was running fine and has recently become an issue. Ask the plumber to write up what he thinks the cause was of the clog. Be clear with him to write in the report if he found tree roots or anything that was unrelated to something being flushed down the toilet.

1.1.3.1  Inform resident when the plumber will be at the property and approximately how long the job may take. Resident must be present when plumber is unclogging the toilet to let him in and out of the building.

1.1.3.2  When the plumber is completed with the work the resident will let the plumber out of the building and the plumber will email the MM the receipt with the description of what the clog was from. MM will then pay for the repair.

1.1.3.3  Immediately inform resident and notify them the amount they will be billed on their next rent cycle.