The Tenant Whisperer

[JR T.]

What does the BP community think about assessing tenants a $25 fee for any contact they leave on your management hotline. A "response" fee. Any time they call you bill them $25 UNLESS it is to report water or fire damage in which case they will receive $100 for their assistance.

In my properties I would come out ahead on the call fee, reduce the calls and get faster reports about the more serious stuff. These type of tactics work great in financial services just wonder how it will translate to landlording.

They call me "The Tenant Whisperer" haha