The Tenant Whisperer

[JR T.]

What does the BP community think about assessing tenants a $25 fee for any contact they leave on your management hotline. A "response" fee. Any time they call you bill them $25 UNLESS it is to report water or fire damage in which case they will receive $100 for their assistance.

In my properties I would come out ahead on the call fee, reduce the calls and get faster reports about the more serious stuff. These type of tactics work great in financial services just wonder how it will translate to landlording.

They call me "The Tenant Whisperer" haha

[Mike Cumbie]

Honey, someone knocked the mailbox off with a bat should I call the landlord? "I am not paying to tell him, he will figure it out"

Honey, this looks like a termite should I call the landlord? "I am not paying to tell him, he will figure it out"

Honey, there is wind coming through the sides of this window, looks like a little caulk would fix it, should I call the landlord? "I am not paying to tell him, he will figure it out"

Honey, the neighbor is building a shed and I think it is on his land, should I call the landlord? "I am not paying to tell him, he will figure it out"

Honey, the wind just knocked off a bunch of shingles should I call the landlord? "I am not paying to tell him, he will figure it out"

Personally I think the fee may have a negative effect.