Non payment due to medical hardship

[Sandra Holt]

My tenants just called asking if they could meet with me regarding payment of their rent. They have been in the property for three months and twice their checks bounced. The husband has recently had some serious medical issues and because of that he is not able to work. The medical issues occurred right after they signed the lease. I understand their hardship but this is a business for me so any advice on how to handle what I should do regarding their non-payment based on a medical hardship is appreciated. Thank you!