Electrical problems and uncooperative tenant

[Kah M.]

My tenant has been having a couple of electrical problems. The first one took a day to resolve. The second one, I've been trying to resolve for the past few weeks but the tenant has been uncooperative. I'm trying to get the electrician to fix the outlet and do a safety assessment. The tenant demands to have it fixed (as it is her right), and won't pick up/return calls when the electrician tires to call her to set up an appointment. 

I also gave the tenant the electricians phone number via my PM but he says he never got a call from the tenant. Any ideas on whats going on? I'm thinking to just make an appointment for her tomorrow and get it over with.