Do You Make Your Tenant Feel Appreciated, if so How?

[Steve Rozenberg]

What Are Some of the Ways You Make Your Tenant Feel Appreciated?

[Kelly N.]

Here's what I do:

Know their names- when they call, when you see them.

Handle repairs quickly

Treat them with respect- give them as much notice as possible before entering, listen to their concerns, and be willing to work through any issues.  Be happy for them when they get engaged, get a new job, even when they move.

When making repairs, don't default to the cheapest fix- put in the nicer stove, shower head, whatever it is, they notice and appreciate it.

Trash day is Tuesday, and I typically drive by our rentals that day and haul in trash and recycle bins- small thing but even the neighbors notice this one!

Other things I am considering as we grow- 

sending a gift card to a local establishment ($5?) for birthdays,

yearly upgrade of their choice when they renew their lease (replace old appliance that isn't going to last much longer, replace flooring- things I might do if the unit was turning over).  

Great topic, I am looking forward to hearing other people's ideas!

Kelly