How to handle maintenance. Do It Yourself , Handyman, Contract

[Leon Engle]

I have 9 older SFH's and maintenance is getting to be a real pain. I do most of it myself and enjoy the activity but the frequency and timing of the calls making it a problem.

Some of the Tenants make a pet rock look smart and call and complain about everything.

Others never call and handle minor issues themselves.

I'd like to get a handyman to handle the calls but to have even a low priced Handyman go to the property, check out the problem, resolve the issue with 5 minutes of work and use no materials, because the tenants are pre-Madonna's or are too lazy or stupid.  When they think they are in a hotel, this is about 70% of my calls.

How do other Landlords handle this opportunity?