BP - MySmartMoves - Missed Detecting an Eviction

[Chan K.]

Hi BPer, 

For those who have been using MySmartMoves service through BP. 

Do you have any issue? The MySmartMoves background check has been my go-to place for tenant screening. Unfortunately, my previous screening, the reports (background, eviction, credit) came out perfect. For sanity check, I just typed in the name of the applicant in www.masscourts.org, then BAM, the lady had an eviction like 3 years ago.

Now, I am pretty nervous about using the service. I called the customer service, and he was pretty nice about it. He told me that he will take note, but he could not submit a ticket for investigation on my behalf. The applicant is the only person that can request the investigation. Go figure right ..... @Joshua Dorkin, what is your thought on this if any at all?

-Chan-