Call from Appraiser

[David Albertson]

I closed on a rental house back on June 16th, almost 2 months ago. I used a local bank that sells all their loans to Citibank. Anyways, yesterday I got a voicemail from the appraiser. Apparently they weren't able to access the basement when they did the appraisal. (The basement isn't accessible from inside the house, it has it's own exterior garage door and the tenant had it locked.) They said the underwriter wants pictures of the basement and also wants a copy of the lease. Am I obligated to allow them back in the house? I don't see how they can come back after the fact to update their appraisal. Has anybody had this happen?