Background Check Returns Positive but Tenants claims it is not them

[Georges A.]

Hey guys,

the background check that I ran on one applicant that I have returned with 2 housing claims in one year. As I confronted the applicant with these claims, she was surprised and claimed that it must be someone else with the same name because she's never been to these 2 towns. She provided me with the list of addresses that she lived in , in the past 4 years with the landlord numbers to call. Is there anyway to verify that it is not her?  I am thinking about asking her to get a letter from the housing court proving that these claims are not against her but someone else with a different name. Is that possible?