Scheduling Service Calls for Tenants - quick question

[Lisa Wilson]

Hello, 

My tenant texted me yesterday saying the AC was not cold. I texted my HVAC guy and we tried to figure out a time for the technician to visit the townhouse. The tenant works 8-5, as do I. Should it be the tenants responsibility to be there for the HVAC tech or is it mine?

I am in the middle of texting the technician and the tenant to figure out the best day and time. I'm thinking why am I doing this - they should be texting each other. And should I be taking time out of work to meet the HVAC (and the tenent is not home) or should the tenant?

How do you handle these types of situations?

Thank you,

LJ