Handling pesky maintenance requests

[Jeremy Fields]

I have a tenant who pays on time, keeps her place clean, and plans to rent for several years. However, she asks for the most annoying things to be fixed and it's taking more time than I want to spend. 

Examples: mailbox door wont always stay shut, crickets and other insects (basement apartment), door to furnace doesnt stay shut, screen door wont lock, etc.

I have a hard time saying no to her requests, because in reality I guess these things should actually be handled, but it's stuff most of tenants would handle themselves or just shrug it off.

Any suggestions on how to combat something like this?

[Stephen S.]

If it were me - I would fix all those things immediately.  Except for the bugs as I am not an exterminator and the bugs arrived on the tenant's watch - not mine.  The door to the furnace needs to work, the mailbox needs to work or be replaced.  A repair fee will stop the complaints but I don't want that little drip to go un-reported so the tenant can save $50. until I have a $2000. water damage repair to handle.  

stephen
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 Originally posted by @Jeremy Fields:

I have a tenant who pays on time, keeps her place clean, and plans to rent for several years. However, she asks for the most annoying things to be fixed and it's taking more time than I want to spend. 

Examples: mailbox door wont always stay shut, crickets and other insects (basement apartment), door to furnace doesnt stay shut, screen door wont lock, etc.

I have a hard time saying no to her requests, because in reality I guess these things should actually be handled, but it's stuff most of tenants would handle themselves or just shrug it off.

Any suggestions on how to combat something like this?