Poor cleaning of vacation rental by property management.

[Keith K.]

Hi All,

We recently signed on with a new property manager for our vacation rental.  We're generally happy with the performance EXCEPT with the quality of cleaning.  Currently, I've been making surprise inspections of the property just before vacationers are scheduled to arrive. I've only done this twice so far, but both times found cleaning to not pass my inspection.  On the first instance, I emailed the property management representative and let them know specifically what wasn't cleaned properly.  They replied saying that they would address the issue with their cleaning staff.  On the second instance, I found that the cleaning level was not improved.

I am, by no means a perfectionist and my partners would consider me to be the least picky about cleanliness.  I am not interested in dropping our PM for this one problem, but would instead like to get the issue addressed without me nagging about it regularly and not having to drive there and check on things all the time. 

Any advice about how to address this with our PM in a way that actually gets results?  Thanks for your time.