Passive Aggressive Tenant behavior

[Lois S.]

I read a blog here, and elsewhere, about tenants with passive-aggressive behavior.

For example, tenant neglect lead to an issue with the property, and tenant is responsible to remedy - per lease agreement.

Tenant is given notice to comply, per lease agreement.   Tenant responds that they didn't neglect property (though clearly they did), and request to remedy at their expense is unfair.

In the next breath, they agree to take responsibility and do the right thing because everybody has to be accountable for his own actions.

This is the very definition of passive/aggressive.

How do you respond? ( Assuming you do want to keep the tenant, who is otherwise OK)