Proactive Landlording or asking for trouble?

[Stephen Zipp]

The set up: I'm a newb REI with my 1st property rented out. My partner, on the other hand owns several other properties and has 10 years experience.

We had an issue with heat in one of our units recently. After the issue was resolved, I texted the renters a day after and asked if everything was OK. My partner believes that this is opening ourselves for the tenant to just complain about something else. But for me, I don't consider the issue really closed until the tenant is satisfied with the result.  

So, my question for you all, am I being foolish or wise?

[Account Closed]

@Stephen Zipp If you view landlording as mostly a service business, then your instincts are right. I consider following up on an issue to be great service and I commend you!

If you and your partner don't share the same basic philosophy of conducting business, it may not work. You should discuss the larger issue.