i am a noob and have 3 town houses rentals Question: Good tenants for 3 years new dog has tore up some of the carpet. How do we get them to repair it?

[Clifford Madden`]

I am a novice investor that started in 2012 and have 3 town houses rentals. I have been blessed with great tenants  Question: Good tenant for 3 years new dog has tore up some of the carpet. How do we get them to repair it? Don't want to lose them but...