Maintenance Every Other Day

[Tony Tran]

BP Family,

Have you ever had a tenant that always calling you to do a maintenance? Or consistently finds a problem for minor repairs? 

What have you done differently to reduce the numbers of complaints that something that always need maintenance?

Tony

[Sean T.]

Hey @Tony Tran I have a friend who owns an apartment comunity of about 300 nice high end units.  Building less than 10yrs old and rents around $1500-$3000.  He tells me there are a handful of folks who call the instant the office opens about everything from road noise, parking, heat feels weird, etc.  He handled this by hiring very customer focused handymen.  The handymen make sure they always ask if anything else is going on while they are there.  This makes it VERY tough to call the next day/week and find something new that is going on.

AND, keep records of calls and asks.