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Updated about 10 years ago,
Entertaining but frustrating email from Property Manager
In an earlier post, I mentioned I was purchasing a vacation rental property in Florida. It took a few months, but we finally purchased a home that closed early this week. The previous owner had several bookings in place, so there were quite a few details involved in transferring the funds and guest info from a three different sources. In fact, we're still working through some frustrating issues with Flipkey. But that's a post for another time.
The reason for this post, is I'm curious how you guys would handle a belligerent Property Manager like the one in the email thread below. NOTE: The goal of my initial inquiry was to get the former Property Management company, Florida Sun Vacation Homes, to remove my home from their website. Since I'd been unsuccessful to get this resolved before closing on the house, I decided to try to motivate the company to make this a priority.
Here's the lengthy but entertaining email thread. Enjoy!
Me: I am the new owner of the property located at <address removed>. By now, you are aware the house has been sold, as my Real Estate agent and new Property Management company have had several conversations with <name removed>. Since this house is no longer being managed by Florida Sun Vacation Homes, please remove my home from your website immediately. If you need any further information from me, please email me at <email address removed>.
PM: Our webpage was already deactivated on Thursday. It doesn't show up for any date searches or under WP community page. However if you saved the webpage to your favorites, then you still can see it's dead page. But you and the previous owner would have been the only ones to do that, so you don't need to worry we are not advertising the home any more. Best of luck.
Me: Thanks for getting back to me. You are correct, I had saved the link so I thought it was still active. Can you tell me when you be removing the link and pictures completely?
PM: So that you and the previous owner can't see it?
Me: If a previous guest liked the house, they may have bookmarked the site with hopes to return a later date. Please completely remove the link and the photos, as this house is no longer legally represented by your company. When <previous owner> sold the home to me, he signed an addendum which stated that "All marketing, media, reviews and other digital like property convey with the sale." Thank you for your cooperation in this matter.
PM: I'm truly sorry that we missed out on the opportunity to work with such a particular owner.
Why would you be concerned about previous guests, of ours, trying to book the house at a later date? Even in that ridiculous example, they would contact us only to learn that the home is no longer available.
Whatever you signed with the previous owner had ZERO to do with my company. There are no documents stating anything whatsoever between the 2 of us, nor do you own any copyright or trademarked intellectual property that appear in any of our photos. Those photos are MINE, as I was the one who took them, as well as everything else you see on our webpage and website. I could tell you that I can therefore use them in any way I see fit. But rest assured, as already stated, we are no longer advertising the home and I have no plans to do so even generically.
So please move on to more productive uses of your time. Happy Holidays
End of email thread.