How to deal with problematic renters

[Bobby Narinov]

I bet everyone has one of those renters that are constantly causing problems. The ones That are constantly complaining about anything:

• The rent is too high (but never move out)
• There is a toxic mold in my house.(Maybe if you clean the cinder/dirt in that completely dry corner you would have none.) I know your handy man told me that this is not mold but he is lying.
• The plumber stole my husbands $250.00 toolbox when I left him unsupervised because I could not wait 10 minutes for him to finish and leave. (The plumber have a brand new set as a present from me and have never seen any toolboxes there.).
• I can never send you the check on time but can I come to your house at 10PM tonight (5 days after it is due) so I don't get late fee charges.
• Your handyman did not completely fix the problem in the way we wanted him to fix it
• Would you pay $300 to our handyman because he did a great job. I know you authorized only $150 (which was twice over the prevailing amount) but I didn't want to bother you.
• There are too many cockroaches even after you gassed and spray them. (Maybe if you bother to clean your kitchen and stop leaving food all over the place they would not come back so fast). 

How do you deal with people that are never happy with what they have and are pain in the A$$ to deal with?  

[Elizabeth Colegrove]

I have a 14 page lease that I spend an hour on and go over it with them before they move in. I enforce the lease and ignore the wining. 

Originally posted by @Bobby Narinov:

I bet everyone has one of those renters that are constantly causing problems. The ones That are constantly complaining about anything:

• The rent is too high (but never move out)

Ignore 

• There is a toxic mold in my house.(Maybe if you clean the cinder/dirt in that completely dry corner you would have none.) I know your handy man told me that this is not mold but he is lying.

I appreciate you concern and helping to upkeep the house. My handman check the corner and there is no mold. Please also note that per the lease you need to keep this area clean. It is also a great way to prevent any further issues would be to 

• The plumber stole my husbands $250.00 toolbox when I left him unsupervised because I could not wait 10 minutes for him to finish and leave. (The plumber have a brand new set as a present from me and have never seen any toolboxes there.).

Thank you for your concern. I obviously do not want someone who you feel that stole from you do. Could you please provide proof. If he did steal than we will need to go to the police and make a statement. Just as an fyi if you make a false statement, you could be prosecuted. Do you wish to go to the police station?

• I can never send you the check on time but can I come to your house at 10PM tonight (5 days after it is due) so I don't get late fee charges.

I require all rent direct deposited.

• Your handyman did not completely fix the problem in the way we wanted him to fix it

Thank you for your assistance in keeping the house in great condition. Unfortunately my handyman's job is to repair and not upgrade. If you wish to upgrade the house at your expense and liability in a professional, please get it cleared by me than you are welcome to proceed. 

• Would you pay $300 to our handyman because he did a great job. I know you authorized only $150 (which was twice over the prevailing amount) but I didn't want to bother you.

I appreciate you not wanting to bother me. Unfortunately we are only able to pay $150 per the lease. In the future we recommend that you use our handyman to prevent this issue.

• There are too many cockroaches even after you gassed and spray them. (Maybe if you bother to clean your kitchen and stop leaving food all over the place they would not come back so fast). 

My lease makes pest control their issue. 

How do you deal with people that are never happy with what they have and are pain in the A$$ to deal with?  

AS you can see, a smile and not giving in!