Night Tenders - maintenance call center

[Derek P.]

Anyone ever use this service or anything similar? I wonder if it could be worth it for when I am away on vacation or as a supplemental property manager. Thoughts?

http://mcc.epicriver.net/

[Account Closed]

Yes and they are great. The owner used to run a PM company. The greatest benefit was one I didn't even plan on, they go through a process on the phone to determine if the issue is an actual emergency, and walkthrough basic diagnosis with tenant. This reduces unnecessary service calls for items like a flipped breakers, reset buttons, etc. And when it is an actual issue the details for the vendor are much better. You get very detailed documentation of calls and action taken.

We have been with them for over 2 years. 1200+ units. Hope that helps.