Turn around time for Tenant Screening Company

[Michele Fischer]

Our prior tenant screening company provided us a report within an hour or so.

Our new tenant screening company touts same day results in their advertising, their auto-generated reply indicates 8 to 10 hours, and it is taking close to that to get our reports. I am considering leaving this new company due to the time delay, even though I like the price and results.

Am I out of line with expecting to get a screening report back in a few hours?