Tenant isn't ice snow from sidewalk other on wont answer phone

[Jeremy S.]

#1)I was at my property yesterday for some maintenance and I noticed the tenant did not clear the sidewalk or steps of ice like the lease says is their responsibility. She said they usually do it but "forgot" this time. I pointed out the part of the lease that outlines this to them and she said they will take care of it in the future. We had yet another ice storm today so my question is i how do I handle this if I go back over tomorrow and its still not cleared? I'm concerned because my city requires a landlord license that says it is ultimately my responsibility to maintain the sidewalks but I can't be driving there everytime it snows.

#2) my other tenant of the property I just purchased has a list of maintenance issues she would like addressed and most of them are legitimate concerns. My question here is she does not answer the phone or return my calls to schedule time to come make the repairs. What is the procedure in PA for entering the home for this purpose. The only thing I have been able to do is leave messages on the machine. I know she wants the repairs done but I want to make sure I'm doing things by the book.

Thank you