Aggressive (& just mean) tenant

[Aspen Jameson]

Need feedback from this community! I am a first time landlord and am halfway through this tenant’s lease, the lease expires in spring 2024. The tenant started out nice, I made a few accommodations when the tenant moved in such as allowing move in 2 days early and not charging rent. Over the course of the lease, the tenant has gotten very mean and aggressive because I did not give a discount in rent when the house had new flooring put in on the main level. This was a project that was completed in one day with minimal interruption to the tenant. The tenant also knew about this and the flooring install accommodated their schedule. The aggressive behavior started when I said I wouldn’t be paying for a repair for damage that the tenant had caused, and it’s almost like when the tenant recognized I wasn’t going to hand out discounts, they started feeling like a “victim” (their words).

Some of the messages they’ve sent have been incredibly hateful, such as calling me “an awful person” (for not giving her rent discount for a one day repair), a “terrible landlord”, “unethical”, the list goes on. At this point, I don’t think I could have a single interaction with the tenant without being attacked.

The tenant obviously does not get an option to renew when the lease is up but any advice on how to deal with this in the meantime? So far I’ve honestly just ignored and haven’t responded to the messages that are literally just ripping me up one side and down the other….advice appreciated!