Is my PM scaming me?

[Bob Beach]

I have a handful of doors in TN but now, one in Jackson. 

My PM is telling me something I've never heard of. I rehab the house, they found a tenant, I had new appliances installed and the tenant didn't know how to light the pilot on the new stove. He called the PM and the crazy story begins. I was charged a total of $450 for them to go out to help the tenant. "Their" story is, since it was a new stove, they had to pull a permit ($150), from the city, have the electrical inspected, the stove inspected before it was "safe" for someone to work on it. In the invoice, they did not find anything wrong, (other than they leveled it), but it did work when they turned the stove on. They say this is a "Normal procedure". I asked to see the permit and for over a month, they have not come up with it. Only the permit that "my contractor" got for the gas meter. I contacted the city and got copies of every permit for the past 6 months and theirs is not one of them. 

I've never heard of this, and my contractor has never heard of this procedure. Has anyone with MS experience gone this route?

Thanks,

  Bob