Important "less obvious" questions to ask Property Managers when screening them?

[Dan N.]

Before I start the process of vetting PMs, I was curious as to what are some "less obvious" questions to ask Property Managers that would help me make a decision on who to hire.

In addition, if I am a small SFH investor, wouldn´t I be better off with a boutique PM rather than a nationwide chain? Or does the economies of scale of a nationwide chain make it very hard to compete with their service? Asking because I cannot seem to get through to one of these chains via telephone and that is somewhat of a red flag I suppose.

Thanks in advance.