Friction with New Tenant Onboarding

[Jim Rivell]

Our current process is to send a lease agreement via Docusign then follow up with adding our tenants to Rent-Redi, but we have noticed some tenants take days/weeks to sign. We assumed Docusign would be the most efficient and friction-less system since it is only a few buttons to sign then Rent-Redi to be our “all-in-one” platform for other land-lording/management tasks.

Has anyone else experienced these issues? What other systems do you utilize to make this process smooth and efficient? How can we improve our current process to get from prospective tenant to current tenant quicker?