Friction with New Tenant Onboarding

[Jim Rivell]

Our current process is to send a lease agreement via Docusign then follow up with adding our tenants to Rent-Redi, but we have noticed some tenants take days/weeks to sign. We assumed Docusign would be the most efficient and friction-less system since it is only a few buttons to sign then Rent-Redi to be our “all-in-one” platform for other land-lording/management tasks.

Has anyone else experienced these issues? What other systems do you utilize to make this process smooth and efficient? How can we improve our current process to get from prospective tenant to current tenant quicker?

[Caroline Gerardo]

Communicate with people in the manner they want. 

If the person is older, or not tech savvy, or disabled, or doesn't like to read tiny font on a phone maybe your method is not a fit.

Now I know someone is going to disagree with me and say: "make them do it your one and only way."

Ask them upfront- are they comfortable using your programs, if not then you either make How to use my method videos or adapt.

Overnight the paper form, or email it, or physically put in their hands and get a wet signature then upload to your system. 

Who gives them the keys? At that moment get the wet signature or no keys.