Tenant has legal right to contact owner?

[Kelsey Pryor]

I am a property manager for my Dad's properties. None of my tenants know our relationship and all communication and maintenance requests go through me. I have an issue with a tenant, complaining that we aren't fixing her issues when they were literally all just finished... I think she is just upset we raised her rent upon her lease renewal (which she obviously agreed to) but ever since then she has been a huge problem to deal with. She is demanding to speak to the owner and claims she has a legal right. I can't find that anywhere in my research, and Brandon's take on not telling his tenants he is the owner, makes me think she does not have a legal right to contact the owner but I wanted to make sure before I push back. We are in Kentucky if that makes any difference.