Tenant has legal right to contact owner?

[Kelsey Pryor]

I am a property manager for my Dad's properties. None of my tenants know our relationship and all communication and maintenance requests go through me. I have an issue with a tenant, complaining that we aren't fixing her issues when they were literally all just finished... I think she is just upset we raised her rent upon her lease renewal (which she obviously agreed to) but ever since then she has been a huge problem to deal with. She is demanding to speak to the owner and claims she has a legal right. I can't find that anywhere in my research, and Brandon's take on not telling his tenants he is the owner, makes me think she does not have a legal right to contact the owner but I wanted to make sure before I push back. We are in Kentucky if that makes any difference. 

[Nathan Gesner]

Quote from @Kelsey Pryor:

I recommend you learn how to shut these conversations down, quickly and professionally.

"The Landlord hired us to manage the property because they have no interest in communicating with Tenants. Your complaints can be sent to me by email. I will forward them to the Landlord, but you can expect they will not respond."

If a Tenant is problematic, give them a written warning that all complaints must be by email and that you will not respond to unfounded complaints.

I disagree with Brandon's advice to lie about your ownership. If the Tenant later finds out you are actually the owner, it may open up some problems. Learn how to be honest about who you are and firm in your policies and procedures.