Section 8 Rent Issue

[Jessica DiPonziano]

Hey all looking for some advice. We have a Section 8 renter who always pays their portion on time, but the Housing/Govt is paying the wrong amount and have been for months. After we raised the rent they were paying the correct amount, then all of a sudden reverted to the old amount. 

We have been calling to try and correct this for 3 months and no one ever calls us back. We informed the tenant to see if she can get them to call us. They haven't paid the correct amount for 6 months and one is missing entirely. 

Anyone deal with this before and what actions did you take? At my wits end here.

[Nathan Gesner]

Quote from @Jessica DiPonziano:

As John said, you need to figure out how to contact the actual caseworker. If your Tenant doesn't have contact information, try visiting the office. Otherwise, you'll have to keep calling or emailing until you finally get someone. If a mistake is made, they should be able to backpay and catch up.