Feedback on RentRedi

[Akshay Nihalaney]

Having terrible experience with RentRedi. Until now I was giving them a benefit of doubt and continuing with them, but should've seen the signs.

I noticed this month (on Dec. 18th) that one of the payments made by my tenant on Dec. 6th was never deposited to my bank account. I raised the issue with their chat support. It's now Dec. 28th and it's still not resolved.

Another tenant who used to pay me thru Zelle (to avoid RentRedi's $1 fee on ACH transaction) decided to pay using credit card this month as he did not have money in his bank account. For some reason RentRedi rejected their credit card transaction. Due to this, he finally ended up paying thru zelle a few days late. The problem is RentRedi is charging me for the rejection of his credit card. I have no idea why the card was rejected, but it's ridiculous to charge the landlord for this fee. The credit card processing is between the tenant and RentRedi and nothing to do with the landlord. RentRedi is now asking me to now collect this fee from the tenant, who says the card was perfectly valid and should not have been rejected by RendRedi

RentRedi has now disabled my landlord account and my tenants can't pay their next month's rent. They get an error saying the Payment Account is not setup.

I'm now scrambling to move to another system so I can process tenant's rent before start of the new month. I've had it with RentRedi.

I've never posted negative about anyone on a public forum, but this has been a terrible experience for me and hope this feedback helps others making a decision