Tenant Turnover Issue

[Justin Youngblood]

Hello,

My current tenant is in the process of moving out. She gave 30 days notice and was supposed to move out fully on 8/18. She had begun moving out and was not living in the property since 8/12 but still had lots of things in the unit. I had accessed the property a a few days prior to her move out day to get some pictures and prepare for tenant turnover. On the day of move out, Thursday 8/18, she texted me at 5:30am to tell me she had tried access the property on 8/16 to move all of her stuff but couldn’t because the locks had been changed. I have never changed the locks and the key she has still works to my knowledge. She has not moved all the way out yet and the bigger issue is that she is not answering when I try to contact her by phone or text. I am charging her now a prorated rent by the day but I’m not sure what next steps I should take. This has delayed all my contractors to get the property turned over. Any advice on how best to handle this situation?