on property managers

[Kate Szeto]

I have a property manager whom I have some doubts and wanted to ask for opinions on this forum. My property manager is a company who charges a fixed percentage every month. With my last one-year lease tenant managed by this PM, there were way too many breaks/fixes reported by this tenant through the PM - more breaks/fixes than my previous five tenants combined. Once this tenant is gone, the PM pushed for a lot of improvements costing me a five digit number dollar figure. PM is also my broker, so they obviously want a higher rental price with money from me to improve my property the way they think would get them a good price. Their ultimate goal is to get a good rental price, not to save me money. That is understandable. But they are driving what I should do with my property, which I feel is crossing the line. Is this the norm of property managers, that they can have so much power in your property? Where should their responsibilities be?