Does Automation Hurt or Help?

[Angie W.]

I currently have my SFR listed on Craigs list and a sign in the yard. I have found that 90% of the calls I get everyday is from the sign and they all want the same general info.

For the last few days I have set up my Google Voice # with a message that contains all the general information that most have asked and set it to "do not disturb". In doing this the calls go directly to voice mail with the option to leave a message to set up an appointment if they are still interested. If they leave a message I call them back and set up an appointment.

I'm curious to know from more experienced landlords if you feel that automating the information may deter potential solid tenants because they don't want to leave a message - or is this a good way to field calls that may not be interested in the first place. What is your experience?

How much of your rental business do you automate? (rent collection, phone calls etc.) Do you feel it has hurt or helped your business?