Handyman critique questionnaire request

[Eric Mason]

I'm wondering if anyone has a form where tenants can rate their experience with individuals we send to settle issues.  I recently had an experience where my handyman was able to get more info on issues than I was.  I've just purchased this property.  My tenant is timid and feels like a burden if she brings up issues. She's been there for 7 years and never brought up anything with the previous landlord.  I asked my handyman to dig a little deeper and sure enough she opened up to him about some very minor issues.  She's very grateful and so am I for different reasons.  Anyway, I realized i need to encourage tenants like this to voice small issues before they become big.  I explained that when she brings up these issues she's protecting my investment and thanked her.  It got me thinking a good practice would be to send a questionnaire to rate their experience may be useful. If you have a practice to find out issues on your property i'd like to hear about it.   If you have a "rate your experience form" i'd love to see it.