Tenants refuses to let us in the house while they are away

[Anne W.]

Hello all, I am looking for some advice. 

Background - brand new washer provided last July when tenants moved in. They complained metal-striking noises and we ordered the repair under warranty. There were four repairs, even Whirlpool was involved, can't fix. We managed to have Whirlpool to give us a new washer. Three weeks ago, I told the tenants about the delivery. They said that they wouldn't be available. I told them that I must be there to sign the delivery, so no problem. They went silent. I texted them again today about tomorrow's delivery, they said no, they "feel very uncomfortable with people being in the house while they are away". By the way, they are a couple with two small kids. They have cameras at every entrance and in the garage and basement. The property is in a very nice and safe neighborhood (HOA, top schools, etc.).

What's the best way to handle the situation? I am obviously upset because I have to reschedule a delivery after four repairs. The lease states that the landlord only needs a 24-hour notice to access the property. The tenants appear to take care of the house, but there have been at least one repair per month, including quarter-size paint chips on the deck which they want us to touch up paint. 

[Austin F.]

If they are being difficult, tell them when you will be there (with the proper notice required) and then enter your property and take care of the business.

"I understand your concerns with people being at your home while you are not there, unfortunately this is the only time available to get this done. Thank you for your cooperation in this matter."