Extremely bad PM experience

[Abdul Azeez]

Folks - I previously shared my experience regarding the complete mismanagement by Reedy and company of my rental in Memphis, TN. I have now changed the PM to a different company but wanted to share that this has been absolutely the worst experience with this company and I would strongly not recommend them if anyone was looking for a PM. They explicitly ignored my written direction not to renew the lease with a problem tenant, completely mismanaged my property, have not done the necessary due diligence on tenant screening and despite charging me every year for inspection, have not done their job and let the property fall into distress. Not withstanding this their escalation process sucks. They offered a guy as an escalation but he did nothing to help and was completely useless. I have had 4-5 offers fall through on the sale of my property due to their mismanagement. An extremely bad experience.

[David Flores]

@Abdul Azeez

Bad PMs pay for or use their large portolios to their advantage for good reviews. Such as, they will offer to get rid of late fees if a tenant writes a positive review.

I own a property management company in Morgantown WV and I know our competition does exactly this. The reason I know is because before we started our PM business we outsourced our PM for our investment properties. Like you @Abdul Azeez it was an absolute nightmare. So much so, we started our own business and partnered with lawyers, maintenance crews, agents, etc. Anyway, when I fired them I asked one of the tenants how they gave them a good review, as I saw it while trying to see if other investors had the same issue I did on their reviews. I was shocked to see they had over 600 reviews and a 4.6 rating. She told me they offered to get rid of her late fee if they paid the normal rent and left a positive review on their google page. Very sleezy, as I was entitled to half the late fee income. I can gaurentee you all those reviews are from tenants and not from owners.