Tenant Issues and advise?

[Kate Jones]

To all my investors: Stories! 

-What are some of your biggest issues you have had with your tenants in the past and how have you dealt with it?

- What do you say when your tenants make up excuses? 

-Any free advise on what to do or what not to do or say?

*Note- Any book suggestions related to business, real estate, and finances?

I would like to hear any experiences you have had. Look forward to it!