First property in San Antonio, need help!

[Inna Piskorska]

Hi, I recently bought a property in San Antonio and decided to higher a company to run it for me.

They managed to find a tenant very fast and rented it out.

But when the tenants moved in they found a flooded house!

Looks like when the company went in to winterize the place they opens the taps but forgot to check if all the sinks were open. One of them had a stopper inside causing water damage from the second floor down to the first floor which caused an electricity loss!

It’s been three days since company found out and they have done nothing! They tried to sweep it under the carpet but the tenants managed to get in touch with me.

Anyone seen anything like this?

Where would you start now?

Any recommendations on attorney, contractors and water repair company?

Any information much appreciated

[Nathan Gesner]

Start by filing an claim with our insurance company. The rental obviously won't be habitable for a while so the tenants will have to move somewhere else.

Question: did the PM company winterize the house, or did they hire someone to do it? If they hired a licensed plumber, that plumber should be held liable and his insurance would cover the damages instead of yours. If the PM company did it, you may have grounds for a lawsuit to recover damages caused by their negligence.

If the PM is not responding, send them a letter via certified mail demanding a response and a plan of action for remedying the damage. If they still don't respond, file a complaint with the State Commission and then find another PM that is willing to work with you to fix this issue and get you back on track.