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Updated about 3 years ago on . Most recent reply

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19
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10
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Rachel Hong
  • New to Real Estate
  • Jersey City, NJ
10
Votes |
19
Posts

Irresponsible Plumbing & Water Heater Company in NJ

Rachel Hong
  • New to Real Estate
  • Jersey City, NJ
Posted

Hi everyone, 
I own a rental unit in Hoboken NJ, and encountered an urgent issue with a plumbing company in NJ. Hoping I can get some advice or tips from experienced investors/contracting companies. Thanks a lot for your time and help! The company is called 

The owner of this company is called Carmine. I submitted a quote via Angie List on last Sunday 1/9 because my old water heater (made in 2004) was leaking, and his company has pretty good rating on Angie List.  His quote was the most competitive/cheapest of all plumbing companies. That's why I decided to hire them to install a new Bradford White water heater (I paid them $2100 for both labor and cost) this past Tuesday 1/11. We didn't sign a contract but his workers gave me a receipt that shows 2 year warranty on maintenance and labor and 6 years of warranty on the water heater itself. 

After they left, my tenants found out that the hot water isn't running effectively (runs out of hot water after 10 minutes). I called and messaged the owner multiple times for the past 2 days. First, he blamed my tenants, saying they're lying.  Then he blamed the issue on the hot water heater itself (he claimed that the model I bought through him is not sufficient for my unit) when he was the one who suggested and procured this hot water heater to me. He refused to send his employee to check the hot water heater over the phone and text.

I'm wondering what options do I have to get a refund or for someone on his team to fix this issue. If he continues to refuse my request, what kind of legal actions I can take in NJ? Is it civil court? or should I file a complaint with the plumbing company? 

Thanks again!

Most Popular Reply

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2,840
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2,019
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Scott M.
  • Real Estate Broker
  • Rochester Hills, MI
2,019
Votes |
2,840
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Scott M.
  • Real Estate Broker
  • Rochester Hills, MI
Replied

Some people stand behind their work and others don't.  You can do what you are doing and post your experience far and wide as that might get you somewhere or it might just make them dig in even further.  You can go to small claims court.  You can't force them to give you the money back they will have to decide.  Even if you get a judgement that won't force them to pay you, you will have to go into collections mode to get your money.  I assume you reported this on Angies list as well?

I actually have the exact same situation in the last few days with a different outcome.  Tenant called on Thursday night, no hot water.  Plumber went Friday morning, had to be replaced.  Replaced it.  Tenant called Sat morning saying no hot water.  Plumber went back Saturday and found the hot water tank was firing up per normal and working fine but the water wasn't getting hot.  Today, Sunday, they are replacing it.  

Need to find good vendors in this biz.  

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