HOA incident report and insurance

[Chris G.]

One of the units we managed flooded due to the unit above having a water leak. I contacted the owner of the unit above and they're refusing to pay for a majority of the issued caused, so the us and the owner has agreed it's best for there to be an insurance claim filed against the unit that caused the issue. So far an insurance adjuster came out and viewed all the issues and wrote a report for the insurance company. They are now asking for a copy of the HOA incident report. When the incident occurred I called the HOA to mention this but was never told I needed a report, can this hurt us and our owner since we don't have one. The HOA is very difficult to contact as well it always goes to voicemail. I'd appreciate any feedback.