Furnace Broke Down in Rental

[Wendy Jiang]

Hi all,

I am wondering if I need to compensate the tenants in this situation and I am looking for your advice:

Wednesday: Tenants called and informed the furnace was not working.

Thursday (today): The technician evaluated and suggested getting a new furnace. Sales also came and provided a quote right away, however, they have to wait until Monday to install it. I just drove by and dropped off two space heaters. Tenants will stay there tonight. It's 38 degrees now.

Friday-Sunday: Tenants are trying to figure out but will likely stay with their friends. The temperature will start to drop tomorrow. The low point will be 13 degrees on Sunday. 

Monday: New furnace will be installed.

I am debating if I should offer 5-day pro-rated rent as compensation. I made like 20 calls yesterday and today. This was the fastest solution I could possibly provide. I wonder what you would do in my situation. Thank you!