RentRedi Mobile App - Have you seen this issue?

[Gary Libero]

Hello BPverse!

I'm new to using RentRedi as my main tenant/ property management app. The desktop version of the software has been great. Fairly easy to use with a small learning curve. My issue is that I installed the RentRedi mobile app and none of the information I have in my dashboards (property, tenants, documents) appear inside the mobile app. I have a case open with their Support and set up a Zoom call for next Thursday, but I'd like to figure this out before then. Has anyone run into this? I work in tech, so I've done all the basic troubleshooting such as logging in and out of the app, reinstalling the app, yet nothing has worked to pull in the data to the mobile version. 

Let me know what you think!

Thanks!

G