Charging tenants for maintenance that is their fault-Do you do it?

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Do any of you guys charge tenants for maintenance request that end up being their fault?

i.e. - garbage disposal broken but you find out its because they accidentally dropped a shot glass down it, having to cable out a drain and find that its their hair and mess that caused it, etc.

If so, what other items do you charge for and how much do you charge?

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For me, my response to these types of situations have a lot of variables. Are they new tenants- then I would lean toward billing them. If they have been my tenants with few problems in the past 10 years I would probably eat it. If I don't like them- I lean toward billing them. For me this is a people business and I try to put people and the circumstances into consideration. I don't want to run my business like the IRS- only paying attention to the bottom line. My tenants are my customers and if they are good customers I want to work with them- not against them. Just my opinion.