I have a problem I need advise on

[Chris Utter]

Looking at this now, I should have posted this a while ago... Two months ago a situation came up for one of my rentals. Two of my tenants were arrested, sent to jail, and will not be returning anytime soon. The one tenant left, is able to play the full rent but split. Half on the first, half on the 20th due to SS and penton checks. She is an older that does not know how to use a cell phone, computer, or really tech and doesn't have a car. I mention this because my lease states that all payments, maintenance request, ect. go through Innago. I have been trying to help her for the last two months and teaching her how to use the app on her phone but they are many online items that need set up. She is paying the full amount of rent but I am currently driving 25min(one way) to get the check and help her set up online paying. She is doing her part and trying to set up help from different organizations. I can see the progress she is making but she is not yet approved by anyone for rent help to pay in full on the 1st. I cannot keep driving over there to pick up checks. I do not want to deal with "I sent the money, I dont know what happened" type of stuff. 

Are there other options that she may pay with that does not require tech knowledge, her coming to my home, or sent in the mail?

Should I even continue to work with her with the split payments?

Legally, if she were to leave willingly(she does not want to leave) would I have to still evict everyone since the other two are on the lease? Do you know a good eviction attorney in the Columbus, Oh area?

Please let me know if I can make anything clearer or if you have questions.

Thank you in advance!

[Theresa Harris]

Why not have her give you a bunch of post dated cheques?  You can then deposit them at the right time.  Forget trying to teach her how to use the app.  It isn't worth your time as you have an alternative.

She's paying and trying, I would work with her.