Stay away from Valero Title Inc - you get what you pay for

[Rebecca Wang]

Unheard of - Valero Title, Inc. mistakenly applied payoff funding for one of my refinanced property to another property.

It seems that they are trying to fix the problem and I understand they have to work with the old lender but a month has passed and still no one can tell me when funds & lien will be corrected.

I have personally spent 30hours+ at least so far to follow up on this issue and has got company's president/vice president involved but looks like it's still not going to be resolved soon.

This company charges less than others but it's not worth it! I've noticed the negative reviews online after I've done some research. I have done at least 20 loans in the past and never had something like this happen to me.

I'm posting this to let everyone else know about how bad this company's service is and also hoping to get advice on how to resolve this quickly.. I have contacted Texas government but was told they are not in charge since it's an investor home. 

Thank you for any suggestions!